Help Docs
Welcome to SupportBee's Help Center
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Getting started
Getting started with SupportBee
1 article
Email Setup
Forwarding tickets, Auto-responder, Spam filtering, Customer satisfaction ratings, and more.
7 articles
Handling Tickets
Merging & forwarding tickets, adding Cc & Bcc, replying, commenting, assignments and more.
20 articles
Automation
Setting up automation rules with filters.
1 article
Users
Adding users, managing collaborators, adding a profile picture, user permissions.
4 articles
Teams
How to use teams within SupportBee.
1 article
Labels
Using labels for ticket categorization
1 article
Knowledge Base Software
Setting up, adding content, integration with email ticketing, custom domain setup, visibility, and customization.
10 articles
Customer Management
Creating and managing customer details and customer groups
2 articles
Customer Portal Software
Ticket tracking with customer portal software
1 article
Time zone and business hours
Setting up business hours will help in more accurate reporting of response times.
1 article
Account Settings
Billing & plan options, two-factor authentication, notification settings, password and signatures.
6 articles
Widget
Contact Support Widget, Hive: Embeddable Knowledge Base
2 articles
Webhooks
Using Web Hooks
1 article
Apps/Integrations
Insightly
1 article
GDPR
Information on GDPR for SupportBee's customers
2 articles
Ebooks
Dialogues on Customer Service
1 article
Vulnerability Disclosure Program
Vulnerability Disclosure Program
1 article
