time-clock-circle
multiple-users-1
bin-paper-1
smiley-indifferent
view-off
alert-diamond
envelope-letter
rating-star
network-browser
pencil-write
ticket-1
button-record
headphones-customer-support
close
synchronize-arrows-1
common-file-stack
close-quote
arrow-down-2
multiple-circle
attachment-1
folder-file-1
disable
smiley-indifferent
shield-warning
love-it
smiley-smile-1_1
check-circle-1
time-clock-midnight
floppy-disk
view
smiley-unhappy
book-star
lock-unlock-1
arrow-right-1
archive
smiley-unhappy
send-email-1
hierarchy-9
open-quote
add-circle-bold
search
remove-circle
cog-1
filter-1
hyperlink-2
analytics-pie-2
flying-insect-honey
navigation-menu-horizontal
pencil-1
smiley-thrilled
check-1
arrow-up-1
lock-2
navigation-menu
add
layout-module-1
archive
arrow-left-1
wench
arrow-down-1
multiple-neutral-1
expand-6
close
drawer-send
alarm-bell-1
social-media-twitter
keyboard-arrow-up
ticket-1
copy-paste
rating-star
download-thick-bottom
information-circle
smiley-sad-1
single-neutral-actions
remove-square-1
file-code
pencil-1
keyboard-arrow-down
smiley-sad-1
cog
single-neutral
add-circle
move-to-top
list-bullets
expand-6
undo
tags-double
smiley-happy
view-1
messages-bubble-square
print-text
add-square
smiley-happy
credit-card-1
envelope-letter
diagram-fall-down
Help Center
Welcome to SupportBee's Help Center
Contact Us
Getting started
Getting started with SupportBee
1 article
Email Setup
Forwarding tickets, Auto-responder, Spam filtering, Customer satisfaction ratings, and more.
7 articles
Handling Tickets
Merging & forwarding tickets, adding Cc & Bcc, replying, commenting, assignments and more.
20 articles
Automation
Setting up automation rules with filters.
1 article
Users
Adding users, managing collaborators, adding a profile picture, user permissions.
4 articles
Teams
How to use teams within SupportBee.
1 article
Labels
Using labels for ticket categorization
1 article
Knowledge Base Software
Setting up, adding content, integration with email ticketing, custom domain setup, visibility, and customization.
10 articles
Customer Management
Creating and managing customer details and customer groups
2 articles
Customer Portal Software
Ticket tracking with customer portal software
1 article
Time zone and business hours
Setting up business hours will help in more accurate reporting of response times.
1 article
Account Settings
Billing & plan options, two-factor authentication, notification settings, password and signatures.
6 articles
Widget
Contact Support Widget, Hive: Embeddable Knowledge Base
2 articles
Webhooks
Using Web Hooks
1 article
Apps/Integrations
Insightly
1 article
GDPR
Information on GDPR for SupportBee's customers
2 articles
Ebooks
Dialogues on Customer Service
1 article
Vulnerability Disclosure Program
Vulnerability Disclosure Program
1 article