Help Docs

Welcome to SupportBee's Help Center

Contact Us

Getting started

Getting started with SupportBee
1 article

Email Setup

Forwarding tickets, Auto-responder, Spam filtering, Customer satisfaction ratings, and more.
7 articles

Handling Tickets

Merging & forwarding tickets, adding Cc & Bcc, replying, commenting, assignments and more.
20 articles

Automation

Setting up automation rules with filters.
1 article

Users

Adding users, managing collaborators, adding a profile picture, user permissions.
4 articles

Teams

How to use teams within SupportBee.
1 article

Labels

Using labels for ticket categorization
1 article

Knowledge Base Software

Setting up, adding content, integration with email ticketing, custom domain setup, visibility, and customization.
10 articles

Customer Management

Creating and managing customer details and customer groups
2 articles

Customer Portal Software

Ticket tracking with customer portal software
1 article

Time zone and business hours

Setting up business hours will help in more accurate reporting of response times.
1 article

Account Settings

Billing & plan options, two-factor authentication, notification settings, password and signatures.
6 articles

Widget

Contact Support Widget, Hive: Embeddable Knowledge Base
2 articles

Webhooks

Using Web Hooks
1 article

Apps/Integrations

Insightly
1 article

GDPR

Information on GDPR for SupportBee's customers
2 articles

Ebooks

Dialogues on Customer Service
1 article

Vulnerability Disclosure Program

Vulnerability Disclosure Program
1 article
SupportBee
Help Docs Contact Us
Knowledge Base Software by SupportBee