What is a Knowledge base software? A Knowledge base software is an application that helps you create, organize, and publish information about your product or service. Your customers will be able to access this content through a website, where they can find answers for their questions before sending i...
How can I setup my Knowledge base site? Here are the steps to set up your Knowledge base site: Visit the option KB in the left navigation panel in your SupportBee account Click on ‘New Site’ Fill in the relevant details and click in ‘Create Site’ Your site will be ready to have content added to it...
How can I add content to my Knowledge base site? Content is added to SupportBee's Knowledge base site as categories, and articles under categories. Visit KB > Categories and click on ‘Add category’ to add a new category to your site. Once you add a category, you can click on 'New article' to add cont...
Can I access Knowledge base articles while replying to customers? Agents can access KB from the reply interface using the search field in the Snippets feature. Clicking on the search result will add the relevant link to your reply. This feature can be enabled by visiting KB > Site Settin...
Can I change the url of the knowledge base site to have our company’s domain instead of SupportBee’s? Yes, you can set up your account to use a custom domain name instead of SupportBee’s in the Knowledge base url. Please visit Admin > Portal & KBee Hosting and fill in the relevant details to set it up...
Can I make the Knowledge base private making it available only for employees? Yes. Any unpublished site is a private site which is available for all users of your SupportBee account.
Can I customize my Knowledge base site? The colors of the knowledge base site can be customized. That is, the background and text color of the header, and the banner on the site can be customized. Please visit KB > Site Settings to update the colors of your Knowledge base site. Currently,...
How do I integrate a contact form with the Knowledge Base? You can enable the contact form for your Knowledge Base by visiting KB > Contact Settings. Choose your options for label text, forwarding address, and positioning, and click on 'Update Settings'.
Can I limit access to my Knowledge Base with a password? Please visit KB > Access Settings and turn on the ‘Password protect this KB’ option to enable authentication. You can share the provided password with your customers for accessing the KB.
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