We offer email integration with Gmail & Outlook. Gmail/Gsuite Select 'Admin > Email' from the left-hand-side navigation.Click on '+ Email Address'.Choose Gmail/Gsuite.Choose the email address from which you wish to receive emails in SupportBee.Input your password.'Select All' permissions and click 'A...
Can I forward emails from more than one email inbox? Yes, you can set up multiple email addresses under Admin>Emails. Please refer to this section on 'Setting up an email address' for specific instructions on how to add more addresses. Can I automatically assign tickets to agents/groups based on the e...
Is it necessary to configure an SMTP server? If you are using our Gmail/Outlook email integration, you do not need to setup SMTP. If you used a legacy forwarding address setup to forward emails to SupportBee, you need to setup SMTP to be able to send replies to your customers. How do I configure an SM...
Setting up autoresponders will help you send automated replies to customer emails. This response is usually a note of acknowledgement sent to a customer that their email was received and it will be taken care of. How do I setup an auto-response for any new tickets? You can setup an auto-responder ...
Does SupportBee take care of spam? You have the option to enable spam filtering for any of your support addresses. While logged in as an admin from your ticketing page: Click on the ‘Admin’ link in the top right section of the ticket screen Click on the ‘Email’ tab under ‘Set up’ Select the addres...
How can I send a copy of all support replies to someone in the company? You can copy all support replies to a particular email-id by setting up a BCC in your account settings. Using the BCC feature can be useful when a type of ticket needs to be sent to someone specific, or a certain person in the or...
When offering support and interacting with customer, gauging the success and effectiveness of your efforts is very important. In order to help with this, SupportBee offers Customer Satisfaction Ratings that can be sent out with our Email after Archive feature. Give your customers the option to imme...
