add-circle-bold add-circle add-square add alarm-bell-1 alert-diamond analytics-pie-2 archive archive arrow-down-1 arrow-down-2 arrow-left-1 arrow-right-1 arrow-up-1 attachment-1 bin-paper-1 book-star button-record check-1 check-circle-1 close close-quote close cog-1 cog common-file-stack copy-paste credit-card-1 diagram-fall-down disable time-clock-midnight download-thick-bottom drawer-send envelope-letter envelope-letter expand-6 expand-6 file-code filter-1 floppy-disk flying-insect-honey folder-file-1 headphones-customer-support hierarchy-9 hyperlink-2 information-circle keyboard-arrow-down keyboard-arrow-up layout-module-1 list-bullets lock-2 lock-unlock-1 love-it messages-bubble-square move-to-top multiple-circle multiple-neutral-1 multiple-users-1 navigation-menu-horizontal navigation-menu network-browser open-quote pencil-1 pencil-write pencil-1 print-text rating-star rating-star remove-circle remove-square-1 search send-email-1 shield-warning single-neutral-actions single-neutral smiley-sad-1 smiley-unhappy smiley-indifferent smiley-smile-1_1 smiley-happy smiley-sad-1 smiley-unhappy smiley-indifferent smiley-happy smiley-thrilled social-media-twitter synchronize-arrows-1 tags-double ticket-1 ticket-1 time-clock-circle undo view-1 view-off view wench

Receiving your emails in SupportBee

This is the first step in your setup process. You can have your support emails automatically available in  SupportBee by going through this step. This will help you handle all your emails using the powerful features that SupportBee offers.

How can I receive my support emails in SupportBee?

The instructions will vary depending on the  Email service provider you use. We have covered the instructions for Outlook (Office 365) and Gmail (Gsuite) in our documentation here.

If your provider is anybody other than Outlook (Office 365) and Gmail (Gsuite), you will be setting up an automatic email forwarding from your service provider's dashboard.

Instructions for Gmail/Gsuite

Select 'Admin > Email' from the left-hand-side navigation

Click on  '+ Email Address' 

Choose Gmail/Gsuite

Choose the email address from which you wish to receive emails in SupportBee

Input your password

Click on  ‘Allow’ to give SupportBee permission to access your emails

The email address is added under Admin > Emails.

In the future, any email sent to the added email address will be automatically available in SupportBee. For example, if you added 

[email protected]

 under Admin > Emails, any email sent to that address will be automatically available in your SupportBee account.

 

 

Instructions for MS Outlook/Office 365

Select 'Admin > Email' from the left-hand-side navigation

Click on  '+ Email Address' 

Choose 'Microsoft Outlook / Office 365'

Choose an email account or add the email account that you would like to receive emails from

Please follow the instructions in the form and when you are done, your address will be available under Admin > Emails in SupportBee

Also, any email sent to that email address will be automatically available as tickets in SupportBee.