In addition to our normal user levels of Admin and Agents, SupportBee offers a third level: Collaborators. Interaction and collaboration between members of a company or a support group is very important, but not everyone has the time or desire to login to the helpdesk and use the full interface, and...
How can I add users? Adding users to your account is fast and easy, and can be done right in your ticketing interface. No complicated setup or lengthy steps, SupportBee will take care of the details. To add a user to your account:Select 'Admin' from the left hand menuSelect 'Users' from the left hand...
How can I add my profile picture to SupportBee? If you have a Gravatar image setup for your email address, SupportBee will automatically use it in your profile.If you do not have a Gravatar image set up or if you choose to not use it, you can follow the steps below to upload a profile picture of your...
SupportBee accounts have 3 levels of user permissions: Admins, Agents, and Collaborators. While all have access to basic interface features, there are a few considerations to make when selecting or setting up an account type. What is the difference between an agent and an admin? An admin has a few pri...
