Custom domain setup

Can I change the url of the knowledge base site to have our company’s domain instead of SupportBee’s?

Yes, you can set up your account to use a custom domain name instead of SupportBee’s in the Knowledge base url.

Please visit Admin > Portal & KBee Hosting and fill in the relevant details to set it up.



After setting up Custom Domain, add a CNAME DNS record that points your custom domain to your SupportBee desk in your DNS Service Provider's Dashboard. For example, if your custom domain is and your SupportBee desk is, add a CNAME DNS record that points to

If your DNS Service Provider is Cloudflare, turn off Proxy for the CNAME record.