time-clock-circle multiple-users-1 bin-paper-1 smiley-indifferent view-off alert-diamond envelope-letter rating-star network-browser pencil-write ticket-1 button-record headphones-customer-support close synchronize-arrows-1 common-file-stack close-quote arrow-down-2 multiple-circle attachment-1 folder-file-1 disable smiley-indifferent shield-warning love-it smiley-smile-1_1 check-circle-1 time-clock-midnight floppy-disk view smiley-unhappy book-star lock-unlock-1 arrow-right-1 archive smiley-unhappy send-email-1 hierarchy-9 open-quote add-circle-bold search remove-circle cog-1 filter-1 hyperlink-2 analytics-pie-2 flying-insect-honey navigation-menu-horizontal pencil-1 smiley-thrilled check-1 arrow-up-1 lock-2 navigation-menu add layout-module-1 archive arrow-left-1 wench arrow-down-1 multiple-neutral-1 expand-6 close drawer-send alarm-bell-1 social-media-twitter keyboard-arrow-up ticket-1 copy-paste rating-star download-thick-bottom information-circle smiley-sad-1 single-neutral-actions remove-square-1 file-code pencil-1 keyboard-arrow-down smiley-sad-1 cog single-neutral add-circle move-to-top list-bullets expand-6 undo tags-double smiley-happy view-1 messages-bubble-square print-text add-square smiley-happy credit-card-1 envelope-letter diagram-fall-down

Receiving your emails in SupportBee

This is the first step in your setup process. You can have your support emails automatically available in  SupportBee by going through this step. This will help you handle all your emails using the powerful features that SupportBee offers.

How can I receive my support emails in SupportBee?

The instructions will vary depending on the  Email service provider you use. We have covered the instructions for Outlook (Office 365) and Gmail (Gsuite) in our documentation here.

If your provider is anybody other than Outlook (Office 365) and Gmail (Gsuite), you will be setting up an automatic email forwarding from your service provider's dashboard.

Instructions for Gmail/Gsuite

Select 'Admin > Email' from the left-hand-side navigation

Click on  '+ Email Address' 

Choose Gmail/Gsuite

Choose the email address from which you wish to receive emails in SupportBee

Input your password

Click on  ‘Allow’ to give SupportBee permission to access your emails

The email address is added under Admin > Emails.

Going forward, any email sent to the added email address will be automatically available in SupportBee. For example, if you added 

[email protected]

 under Admin > Emails, any email sent to that address will be automatically available in your SupportBee account.


Instructions for MS Outlook/Office 365

Select 'Admin > Email' from the left-hand-side navigation

Click on  '+ Email Address' 

Choose 'Microsoft Outlook / Office 365'

Choose an email account or add the email account that you would like to receive emails from

Please follow the instructions in the form and when you are done, your address will be available under Admin > Emails in SupportBee

Also, any email sent to that email address will be automatically available as tickets in SupportBee.