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Receiving your emails in SupportBee

This is the first step in your setup process. Once set up, your support emails will automatically be available in SupportBee. This will help you handle all your emails using the powerful features that SupportBee offers.

How can I receive my support emails in SupportBee?

The instructions will vary depending on the Email service provider you use. Our documentation here covers the Outlook (Office 365) and Gmail (Gsuite) instructions.

If your email provider is not Outlook or Gmail, please contact our team at [email protected] for assistance.

Instructions for Gmail/Gsuite

Select 'Admin > Email' from the left-hand-side navigation.

Click on  '+ Email Address'.

Choose Gmail/Gsuite.

Choose the email address from which you wish to receive emails in SupportBee.

Input your password.

'Select All' permissions and click 'Allow' to permit SupportBee to access your emails.

 

The email address has now been added under Admin > Emails.

In the future, any email sent to the added email address will be automatically available in SupportBee. For example, if you added [email protected] under Admin > Emails, any email sent to that address will be automatically available in your SupportBee account.

 

 

Instructions for MS Outlook/Office 365

Select 'Admin > Email' from the left-hand-side navigation.

Click on  '+ Email Address'.

Choose 'Microsoft Outlook / Office 365'.

Choose an email account or add one from which you would like to receive emails.

Please follow the instructions in the form. When you are done, your address will be available under Admin > Emails in SupportBee.

Also, any email sent to that address will be automatically available as tickets in SupportBee.

 

 

 

 

If your email provider is not Outlook or Gmail, please contact our team at [email protected] for assistance.