This is the first step in your setup process. You can have your support emails automatically available in SupportBee by going through this step. This will help you handle all your emails using the powerful features that SupportBee offers.
How can I receive my support emails in SupportBee?
The instructions will vary depending on the Email service provider you use. We have covered the instructions for Outlook (Office 365) and Gmail (Gsuite) in our documentation here.
If your provider is anybody other than Outlook (Office 365) and Gmail (Gsuite), you will be setting up an automatic email forwarding from your service provider's dashboard.
Instructions for Gmail/Gsuite
Select 'Admin > Email' from the left-hand-side navigation
Click on '+ Email Address'
Choose Gmail/Gsuite
Choose the email address from which you wish to receive emails in SupportBee
Input your password
Click on ‘Allow’ to give SupportBee permission to access your emails
The email address is added under Admin > Emails.
Going forward, any email sent to the added email address will be automatically available in SupportBee. For example, if you added
under Admin > Emails, any email sent to that address will be automatically available in your SupportBee account.
Instructions for MS Outlook/Office 365
Select 'Admin > Email' from the left-hand-side navigation
Click on '+ Email Address'
Choose 'Microsoft Outlook / Office 365'
Choose an email account or add the email account that you would like to receive emails from
Please follow the instructions in the form and when you are done, your address will be available under Admin > Emails in SupportBee
Also, any email sent to that email address will be automatically available as tickets in SupportBee.