/ Users

Users

Adding users, managing collaborators, adding a profile picture, user permissions.

4 articles

Working with Collaborators

In addition to our normal user levels (https://supportbee.com/docs/user-permissions) of Admin and Agents, SupportBee offers a third level: Collaborators. Interaction and collaboration between members of a company or a support group is very importa...

Adding Users

How can I add users?Adding users to your account is fast and easy, and can be done right in your ticketing interface. No complicated setup or lengthy steps, SupportBee will take care of the details. To add a user to your account:Select 'Admin' fro...

Adding a profile picture

How can I add my profile picture to SupportBee?If you have a Gravatar (http://en.gravatar.com/) image setup for your email address, SupportBee will automatically use it in your profile.If you do not have a Gravatar image set up or if you choose to...

Understanding User Permissions

SupportBee accounts have 3 levels of user permissions: Admins, Agents, and Collaborators. While all have access to basic interface features, there are a few considerations to make when selecting or setting up an account type.Note that there is no ...