/ Users

Users

Adding users, managing collaborators, adding a profile picture, user permissions.

4 articles

Adding Users

One of the benefits of SupportBee we are most committed to is the ability to easily add multiple users to your account. For most teams, large or small, the support process will involve various members of the company from various departments, and w...

Working with Collaborators

In addition to our normal user levels (https://supportbee.com/docs/user-permissions) of Admin and Agents, SupportBee offers a third level: Collaborators. Interaction and collaboration between members of a company or a support group is very importa...

Adding a profile picture

How can I add my profile picture to SupportBee?If you have a Gravatar (http://en.gravatar.com/) image setup for your email address, SupportBee will automatically use it in your profile.If you do not have a Gravatar image set up or if you choose to...

Understanding User Permissions

SupportBee accounts have 3 levels of user permissions: Admins, Agents, and Collaborators. While all have access to basic interface features, there are a few considerations to make when selecting or setting up an account type.Note that there is no ...