Dialogues on Customer Service


The Ebook - Dialogues on Customer Service - helps you understand the art of support through interviews with several seasoned people from the customer service domain. This interview style instead of the lesson or rule book style will help you see how expertise in customer service is not about following hard and fast rules but a combination of empathy and emotional intelligence that can be gained from observation and experience.

The text in this book is easy to follow and the content is fun. Happy reading!


Dialogues on Customer Service.pdf