Customer Management

Creating and managing customer details and customer groups
2 articles

Creating and managing customer groups

What are customer groups? ‘Customer groups’ is a feature that helps you arrange individual customers from the same organization into a single group. This helps in classifying all incoming tickets based on the customer group thus helping you track tickets both at the customer level and at th...

Managing customers

What is Customer management? How does it help? This feature helps you see a list of all of your existing customers, their email addresses, and their ticket histories, all in one place. It can be accessed from the ‘Customers’ tab in the left-hand side navigation in your SupportBee interface. While this...