/ Customer Management

Customer Management

Creating and managing customer details and customer groups

2 articles

Managing customers

What is Customer management? How does it help? This feature helps you see a list of all of your existing customers, their email addresses, and their ticket histories, all in one place. It can be accessed from the ‘Customers’ tab in the left-han...

Creating and managing customer groups

What are customer groups? ‘Customer groups’ is a feature that helps you arrange individual customers from the same organization into a single group. This helps in classifying all incoming tickets based on the customer group thus helping you ...