Simplicity and elegance are at the heart of SupportBee. Dealing with any software becomes a frustrating experience when its technology is divorced from art. We believe that writing software to solve business problems is not just an engineering effort but also demands craftsmanship. An engineer solves problems; a craftsman creates memorable experiences. Setting up and using SupportBee are pleasant experiences because our engineers are also craftsmen who constantly strive to bridge the gap between form and function.
SupportBee does not presume that there is only one right way to solve your needs nor that there is only one context in which our software is useful. Such presumptions thwart any creative use of the software. Businesses have used SupportBee in ways we never anticipated. It could be your supercharged collaborative Inbox or an internal tool to manage sales leads. It could even be used for the purpose we set out to achieve - managing customer support emails. Whatever your need, our help documents will guide you to get started and answer questions you might have.
Getting Started
Understanding the various features of SupportBee to assemble a process that will solve your business needs can be as interesting as working with little plastic bricks to construct your Lego project. You can get started quickly with the most basic features and gradually explore all features to customize your SupportBee experience.
Here are the two basic steps that will help you in setting up and getting started:
Exploring further
Once you are set up, you can manage your emails (tickets) efficiently by understanding SupportBee’s ticket states. You can also set up business rules and snippets to automate some parts of your workflow. Adding collaborators and using features like comments and teams should help you collaborate with others in the organization.
Customizing with Apps & API
SupportBee integrates with 40+ third-party apps (in Project management, CRM, Bug tracking, and more) to help you have a seamless support process across software tools. You can quickly build an integration using our API if you do not find the app required for your workflow. We use our API to power the ticketing experience so it's fully featured and reliable. You will find it a joy to work with!
Have questions? We are here to help!
If you have any questions about how a feature works or how to use SupportBee for your specific needs best, please feel free to contact us. Our customer support is here to help. We can be contacted at [email protected] or on Twitter @supportbee.
