One of the most common help desk software functions is to assign tickets to other team members. In SupportBee, you can assign tickets to users or teams
How do I assign tickets to a user?
After you have added users to your helpdesk,
- Select tickets you want to assign in the listing and click 'Assign'. You can also open a ticket and click Assign.
- From the list of users, select the user you want to assign the ticket to
- Click 'Assign'
The ticket will be assigned to the user and the assignment information changed in the ticket or listing.
How will a user know that a ticket is assigned to him/her?
An email notification is sent to a user when a ticket is assigned to him/her. The ticket will also be marked as assigned in the ticket window, as well as the main ticket interface.
Where can I access the tickets assigned to me?
You can access all the tickets that are assigned to you in the 'My Tickets' section in the left navigation bar.