remove-square-1 smiley-indifferent add-circle-bold cog-1 view-off keyboard-arrow-up headphones-customer-support filter-1 smiley-sad-1 archive single-neutral move-to-top synchronize-arrows-1 pencil-write add shield-warning smiley-happy keyboard-arrow-down book-star love-it rating-star folder-file-1 diagram-fall-down ticket-1 list-bullets rating-star messages-bubble-square lock-unlock-1 arrow-right-1 smiley-unhappy multiple-neutral-1 envelope-letter close disable add-square time-clock-circle hyperlink-2 arrow-up-1 pencil-1 smiley-unhappy arrow-down-1 wench layout-module-1 smiley-indifferent undo analytics-pie-2 navigation-menu-horizontal alarm-bell-1 common-file-stack network-browser file-code attachment-1 open-quote copy-paste envelope-letter print-text download-thick-bottom alert-diamond archive single-neutral-actions arrow-down-2 multiple-circle floppy-disk social-media-twitter close-quote arrow-left-1 close expand-6 smiley-sad-1 send-email-1 search add-circle ticket-1 information-circle smiley-happy flying-insect-honey remove-circle credit-card-1 check-1 hierarchy-9 view-1 time-clock-midnight drawer-send lock-2 smiley-smile-1_1 tags-double pencil-1 bin-paper-1 multiple-users-1 smiley-thrilled expand-6 button-record check-circle-1 view navigation-menu cog

Adding content

How can I add content to my Knowledge base site?

Content is added to SupportBee's Knowledge base site as categories, and articles under categories.

Visit KB > Categories and click on ‘Add category’ to add a new category to your site. Once you add a category, you can click on 'New article' to add content under the category. A category can have many articles under it, and an article can have many sections under it. 

Can I change the order of the categories created?

Yes, you can change the order of categories by dragging and dropping them in the order that you prefer. Once you are done with the re-ordering, click on ‘Save category positions’ to lock the new order in place.



Can I change the order of the articles within a category?

Yes, here are the steps to change the order of articles within a category:

  • Visit KB > Categories and choose the category of your choice.
  • Drag and drop the articles in the order that you prefer.
  • Once you are done with the re-ordering, click on ‘Save article positions’ to lock the new order in place.

Can I add inline images?

Yes, you can add inline images by dragging and dropping images into the editor or by clicking the ‘image’ icon in the reply editor to add an image from a URL.

Can I embed videos in articles?

Yes, you can embed videos using links from Vimeo, Youtube, and Loom. All you  have to do is add the video link, and it will be automatically embedded in your article. 


Can I use Markdown for articles?

We do not support Markdown in our editor.

Can I attach documents or other files to articles?

Yes, you can add documents like PDFs, or images and videos that don’t belong inline, by dragging and dropping, or choosing the ‘Click here’ option in the attachment section of the editor. 

Are there any size limits for individual files or the articles?

 There are no limits on the number of articles or the size of an article. However, there is a size limit on attachments. Each attachment can be a maximum of 25 MB in size.

Can I add content but not publish it to the site?

Yes, you can. Unpublished articles will be listed in the category listing with the ‘unpublished’ tag showing next to it. 

Can I customize the slug of an article?

This is not available currently.