Email Setup

Forwarding tickets, Auto-responder, Spam filtering, Customer satisfaction ratings, and more.
7 articles

Adding multiple inboxes/email addresses

Can I forward emails from more than one email inbox? Yes, you can set up multiple email addresses under Admin>Emails. Please refer to this section on 'Setting up an email address' for specific instructions on how to add more addresses. Can I automatically assign tickets to agents/groups based on the e...

Receiving your emails in SupportBee

This is the first step in your setup process. You can have your support emails automatically available in SupportBee by going through this step. This will help you handle all your emails using the powerful features that SupportBee offers. How can I receive my support emails in SupportBee? The instruc...

Configuring an SMTP server

Note: This section does not apply to you if you have a Gmail/Google Apps/Outlook email address Is it necessary to configure an SMTP server? No, by default we can deliver emails to your customers without any configuration. There are some cases, however, where you might want to use an SMTP. To ensure de...

Setting up an Auto-Responder

Setting up autoresponders will help you send automated replies to customer emails. This response is usually a note of acknowledgement sent to a customer that their email was received and it will be taken care of. How do I setup an auto-response for any new tickets? You can setup an auto-r...

Automatic spam filtering

Does SupportBee take care of spam? You have the option to enable spam filtering for any of your support addresses. While logged in as an admin from your ticketing page: Click on the ‘Admin’ link in the top right section of the ticket screen Click on the ‘Email’ tab under ‘Set up’ Select the a...

Setting up an email copy on all tickets

How can I send a copy of all support replies to someone in the company? You can copy all support replies to a particular email-id by setting up a BCC in your account settings. Using the BCC feature can be useful when a type of ticket needs to be sent to someone specific, or a certain person in the or...

Using Customer Satisfaction Ratings

When offering support and interacting with customer, gauging the success and effectiveness of your efforts is very important. In order to help with this, SupportBee offers Customer Satisfaction Ratings that can be sent out with our Email after Archive feature. Give your customers the option to i...